At Neldoo, our customers are our top priority, and your safety is our utmost concern. Whether you're booking a ride, a service, or a delivery, we guarantee a consistently safe experience for you.

How do we achieve this? We meticulously verify the profiles of all our providers to ensure your safety is always upheld. In the unlikely event that you feel unsafe, our dedicated support team is readily available to assist you. Alternatively, you can directly contact your close family or friends through the app itself and inform them about the situation.

As valued providers, your safety is of paramount importance to us. Hence, we have taken precautions to prevent sending you to areas with potential risks or criminal history when you use our app.

Moreover, we prioritize your feedback to enhance the overall experience. After each delivery, ride, or service, we conduct anonymous feedback surveys to gather valuable insights and make improvements if necessary.

To guarantee 100% safety in the services we provide, we maintain a rigorous insurance policy. We ensure that our providers are highly professional and possess their own Commercial Auto Insurance. This approach not only safeguards you but also ensures the well-being of our providers.

Please let us know if there is anything else we can do to enhance your experience with Neldoo. Your safety and satisfaction are our top priorities.